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FAQ

  • What methods of payment do you accept?

    We use PayPal for all of our online transactions.

  • Do I need a PayPal account to make a purchase?

    Not at all! If you don’t have a PayPal account, you can pay using one of PayPal’s accepted credit cards (Mastercard, Visa, American Express, or Discover). On the checkout screen, simply select the “Pay with Bill Me Later®, Debit or Credit Card” option.

  • Are transactions secure?

    Yep, all transactions are processed via PayPal, which ensures the highest industry security standards. All payment information is encrypted using the SSL (Secure Sockets Layer) protocol with a key length of 128-bits, the highest level of security commercially available.

  • What is your return/exchange policy?

    All products can be returned or exchanged hassle-free if there was something wrong with the order (we sent the wrong product, sent the wrong color, etc.) and the tag hasn’t been removed. Just send us an email at info@jatalo.com and we’ll set things straight.

  • I just pre-ordered a product. When will I receive it?

    First of all, thanks a bunch for purchasing and supporting the cause! All pre-ordered products will be shipped out in no less than 20 days. We'll give you a heads up when we're going to send your purchase.

  • How long will it take for me to receive my standard order?

    All standard orders are sent through either USPS Priority Mail or Express Mail (depending on your preference). Please allow 2 days for processing and 1-3 days for Priority Mail shipping or 1 day for Express Mail shipping.

  • What is a ‘year’s worth of 'textbooks'?

    A year’s worth of textbooks is a complete set of texts for one year of a student’s education. The exact number varies from based on grade and school, but this is usually a set of four to five textbooks covering all subjects necessary for a given student’s year of studies. Because Jatalo works very closely with schools in rural communities, we are able to ensure that students receive specifically the books they need to succeed in the classroom.

  • Where are the children I’m supporting from?

    Your dollars are directly supporting children from one of our affiliate regions around the world. Please take a look at some of the profiles of the kids who've been impacted by the movement in our Where We Give page. On the same page, we also have listed our affiliate regions as well as the institutions we have partnered with along the way.

Contact

If you have have any questions, comments, or just want to say hi, please email us at info@jatalo.com.